PUBLIC INFORMATION
Support
Help with installation, deposit configuration, internal audits and privacy requests.
- Operator
- Genius Nutrition S.R.L.
- Effective date
- 2026-08-09
Contact support
Include the myshopify.com domain, affected month and a description. Do not send customer data, passwords, tokens or API keys.
Before contacting us
- Confirm that the app opens inside Shopify Admin.
- Review GTIN, package count and material for every selected variant.
- Verify EINWEG and deposit disclosure on every theme offer surface.
- Use only completed calendar months for audits.
Privacy requests
For privacy rights, contact privacy@obsedia.ai. Shopify merchants can also review processed requests in the app's Privacy requests page.
Support boundaries
Technical support does not determine legal product scope, DPG registration or tax treatment and does not file submissions for merchants.